1. Our promise
If you are a first-time customer and decide the purchased LossRuns AI product is not a fit, submit an eligible request within 30 days. We will cancel that subscription and refund the initial monthly subscription charge. There is no refund-processing fee.
The guarantee does not depend on winning a particular account, receiving a carrier response, achieving a Google ranking, or generating a minimum number of leads.
2. LossRuns AI eligibility window
For the LossRuns AI software, the 30-day window begins on the date the first paid subscription starts. The guarantee covers the initial recurring plan charge for that product.
3. LossRuns AI Sites eligibility window
For LossRuns AI Sites, the 30-day window begins when we deliver the first substantially complete website draft for review. If customer-caused delays prevent that delivery, the window begins no later than 60 days after the first paid invoice. The guarantee covers the initial recurring plan charge.
If you request a refund, the draft site and our platform, templates, code, layouts, and licensed assets may not be copied, published, transferred, or reused. Your original logos, copy, images, domain, and other materials remain yours.
4. How to request a guarantee refund
Email hello@lossruns.ai before the applicable 30-day deadline. Include the business name, account email, product, purchase date, and a short statement that the product is not a fit. Feedback is welcome but not required for eligibility.
5. Fair-use limits
- Available once per customer, business, and product.
- Applies only to a first paid subscription purchased directly from LossRuns AI.
- Covers the initial recurring plan charge. It does not cover taxes already remitted, domain-registration costs, advertising spend, messaging or telecom charges, data-provider fees, custom work, or other non-refundable third-party/pass-through costs that were separately disclosed and approved.
- Does not apply to fraudulent purchases, policy violations, chargeback abuse, or accounts terminated for unlawful use.
- Annual prepayments, if offered, receive the first month under this guarantee plus unused full future months; consumed time and disclosed third-party costs are excluded.
These limits do not reduce any non-waivable rights under applicable law.
6. What happens after approval
We will confirm cancellation and submit the refund to the original payment method. Stripe and your financial institution control posting time, which commonly takes 5–10 business days. Access to the refunded product ends when the refund is approved, and future recurring charges stop.