BILLING & CANCELLATION

Know what renews—and how to stop it.

We use simple recurring subscriptions. The price, billing interval, and product are shown before payment, and you can cancel future renewals without a cancellation fee.

Effective: August 9, 2026Applies to LossRuns AI and LossRuns AI Sites

1. Subscription summary

BillingRecurring at the interval shown at checkout or in your order form, typically monthly.
Automatic renewalYour plan renews until canceled.
CancellationCancel before the next renewal date to avoid the next charge.
Access after cancellationService continues through the end of the paid billing period unless otherwise requested or required for security.
Cancellation feeNone for month-to-month plans.
First purchaseEligible for our 30-Day Money-Back Guarantee.

Any different minimum term, setup fee, usage fee, or annual commitment must be clearly stated in the checkout page or an order form you accept before payment.

2. Recurring payment authorization

When you start a subscription, you authorize LossRuns AI and Stripe to store a payment method as permitted by law and automatically charge it for the disclosed recurring plan price, applicable taxes, and any separately approved add-ons or usage. Charges appear using the descriptor shown at checkout or on your receipt. Stripe processes payment credentials; LossRuns AI does not store full card numbers.

You must keep billing and payment information current. We send an electronic receipt or invoice to the billing email associated with the account.

3. Renewals, taxes, and price changes

Subscriptions renew on the date shown at checkout, in your receipt, or in the Stripe customer portal. Taxes may be added where required. We may change a plan price by giving at least 30 days’ advance notice; a change takes effect on a future renewal, never retroactively. You may cancel before the new price applies.

If a promotion or trial is offered, checkout will state its length, the price afterward, and when recurring billing begins. Unless you cancel before that date, the subscription converts or renews at the disclosed price.

4. How to cancel

You may cancel through the Stripe customer portal when provided or by emailing hello@lossruns.ai from the account’s billing email. Include the business name and product. We will not require a sales call, charge a cancellation fee, or continue recurring charges after a timely cancellation.

Timing matters.

Submit cancellation before the next renewal date. Cancellation stops future renewals but ordinarily does not reverse a charge already processed.

For LossRuns AI Sites, cancellation also ends hosting and access to our platform, templates, and managed workflows at the end of the paid period. We will reasonably cooperate with transfer of a customer-owned domain and provide customer-supplied content on request as described in the Terms.

5. Refunds

Our 30-Day Money-Back Guarantee covers eligible first purchases. Outside that guarantee, subscription charges are non-refundable and we do not provide prorated refunds for unused time, except where required by law or expressly agreed in writing. Approved refunds go to the original payment method; bank processing commonly takes 5–10 business days after we issue the refund.

6. Failed or disputed payments

If a payment fails, Stripe or LossRuns AI may retry the charge and send notices. We may suspend paid features after reasonable notice until the balance is resolved. Contact us before initiating a chargeback so we can investigate promptly; this does not limit any lawful dispute rights.

7. Billing support

For billing, cancellation, or refund help, email hello@lossruns.ai. We will use the account’s billing email to verify requests.